How Can We Help You?

Ordering guide Frequently asked questions

Shipping and Delivery

• Order Placement and Delivery Policy Orders placed Monday through Friday are shipped the next business day. Orders placed on Red Day are shipped the next working day.
• Delivery timeline: Delivery time for items not in our stock at the time of order takes 1-2 weeks standard delivery time. If you need urgent delivery, we can import the goods at an additional cost within 4-6 days using DHL, UPS or express shipping. In addition, we can use all available services to ship orders if the delivery time is not adversely affected.
• Electronic Delivery: Some products may be available for electronic delivery via email such as software, licenses, activation keys, etc.

We deliver for free. Yes that's right, we usually don't add separate shipping and handling charges. If the package is between 30-70 kg, delivery is free. However, if your order weighs more than this, it will cost a small amount which we will add to the quote. You get the clear cost in the quote and no hidden fees.

We can deliver the order to your address if you want or you can choose your order from our office at Network Distri, 25 City Road, London EC1Y 1AA, United Kingdom.

After sales support

This section covers the issues of after sales support.

My Account

Questions related to your account with us. You can always let us know if you have trouble logging in.

Warranty & Claims

The customer must understand that we “NetworkDistri” are not the manufacturer of the products purchased from us and the only warranties offered are those of the manufacturer, not “NetworkDistri”. All products come with a standard warranty offered by the manufacturer but the warranty period can be extended by purchasing relevant support services, SMARTnet & licenses.

In purchasing the Products, Customer relies only on the manufacturer's specifications and does not rely on any statements, specifications, photographs or other illustrations representing the Products that may be provided by NetworkDistri. Contact us immediately for technical questions regarding warranty.
In connection with services; neither affiliates of NetworkDistri nor third party suppliers are agents of “NetworkDistri”.

We strictly follow UK's law which distinguishes between manufacturer's warranty and seller's warranty. We do not provide seller warranty (our own) except only manufacturer warranty that comes when you purchase your product.

For example Cisco provides manufacturer (Cisco warranty) on SMB products for 12 months and on other products such as catalyst series for 3 months. We always suggest you talk to us ​​so we can tell you about each product warranty.

You can purchase license / extended warranty support contracts from us. Contact us.
Each brand and product has its own manufacturer's warranty, which you can ask us if you are unsure.

Returns and Refunds

All return requests must go through our RMA department and upon approval we will accept returns. There are certain conditions that we set for accepting returned goods. We respect business law and consumer rights, therefore we follow the law and we do not engage in illegal practices.

• For the goods to be eligible for return, please ensure that: The goods were purchased within the last 14 days from the invoice date. The goods are in the original packaging.
• The following items cannot be returned: Open boxes/seal broken packages are not acceptable for returns. Goods must be in original packaging, unused and with all possible parts. The delivery of goods made to your specifications or clearly customized. Electronic items such as licenses, product keys, software, operating system software, SMARTnet, etc. Delivery of goods which by their nature are not suitable for return deteriorate rapidly or where the expiry date has passed. Delivery of goods which, after delivery, depending on their nature, are inseparably mixed with other articles. We reserve the right, at our sole discretion, to refuse to return goods that do not meet the above return conditions.
• Returned goods: You are responsible for the cost and risk of returning the goods to us. You must send the goods to the following Address: Network Distri, 25 City Road, London EC1Y 1AA, United Kingdom We cannot be held responsible for goods damaged or lost during the return shipment. Therefore, we recommend an insured and trackable delivery service. We cannot issue a refund without an original receipt / invoice for the goods or proof of return delivery received.
• NOTE: We take pictures before we deliver to your address so we can show you in case of damaged returns.
• Refunds: Refunds are processed upon receipt and inspection of returned items. It may take a week to refund your amount.
• Right of cancellation: You have the right to cancel a contract or agreement within 14 days. The cancellation period is only valid for 14 days from the invoice date. In order to use your right of withdrawal, you must inform us via e-mail or post by writing a clear letter showing the reasons for which you are canceling the order / contract. We do not accept withdrawal requests from an individual and on electronic items such as licenses, SMARTnet, software, license keys, etc. If you have any questions, please contact us immediately.

Payment Information

Here you can see complete payment information about your purchase.

• Our Credit Terms: We made it easy for you to acquire technology today so that your business cannot be disrupted in any way. We offer credit to those customers who can meet our conditions and can easily pay the outstanding payment before the due date. Usually we offer credit to business customers only for 15-30 days (with 0% interest) but it requires credit check history. We can extend this credit period and to do so you must contact our sales department. You can also buy products by selecting the "Klarna / Nets Easy / Afterpay" credit option on the checkout page.
• Our financing options: We offer simple financing options for large orders / deals of no interest to business customers. By signing an agreement with us, you will enter into a rental option that currently only provides a maximum of 6-12 months. This rental method requires a relaxed credit history check and after approval, it's easy to get what you want. We cooperate with various financial companies to help you without difficulty. We accept payments from various secure methods such as direct bank transfer, Online payment, PayPal, Visa, Master Card or Klarna / Nets Easy / AfterPay.
• Invoicing: When you have confirmed an order and when you shop online, you will receive the e-invoice sent directly to your e-mail. We also provide a paper invoice with the goods upon delivery. All invoices have an expiry date of 12 days and we recommend that you pay before the deadline.