Essentials
For a single office
£119 per month
- 1 firewall
- Up to 4 switches
- Up to 10 Wi-Fi access points
- Monitoring and configuration backups
- Firmware management
- Monthly service report
Managed network, security, Wi-Fi and voice services
Ongoing management for business networks, security, wireless, SD-WAN and voice infrastructure across the UK.
Managed services
Ongoing management for the infrastructure your business relies on
NetworkDistri provides managed services for business networks, security appliances, wireless infrastructure, SD-WAN and voice systems.
Services can cover equipment you already own as well as new infrastructure supplied as part of a project. The scope is agreed with each customer and documented before management begins.
Typical managed service activities
- Monitoring of managed devices and connections
- Configuration management and backups
- Planned firmware and security updates
- Remote fault diagnosis and technical support
- Network and configuration documentation
- Hardware lifecycle and replacement planning
Services
Managed services available
Services can be purchased individually or combined into a wider managed infrastructure service.
| Service | Typical scope |
|---|---|
| Managed networking | Switches, routing, VLANs, LAN/WAN infrastructure and configuration management. |
| Managed SD-WAN | Multi-site connectivity, traffic routing, failover and centralised policy. |
| Managed security | Firewalls, VPN, security policies, firmware and configuration management. |
| Managed Wi-Fi | Wireless access points, coverage, authentication, performance and guest networks. |
| Managed voice and UC | Business phone systems, SIP, handsets, provisioning and call routing. |
01 · Networking
Managed networking
Management of switching and routing infrastructure across a single office, branch network or multi-site environment.
Scope
- Core, distribution and access switching
- Routers, VLANs and network segmentation
- Link aggregation and network resilience
- Power over Ethernet capacity
- Branch and multi-site networks
Deliverables
- Device and interface monitoring
- Configuration backups
- Firmware management
- Network and IP documentation
- End-of-support reporting
Supported platforms: Cisco Catalyst, Cisco Meraki, HPE Aruba, Ubiquiti UniFi, MikroTik and TP-Link Omada.
02 · Connectivity
Managed SD-WAN
Management of multi-site connectivity using centralised routing, application policies and connection failover.
Scope
- SD-WAN appliances at business sites
- Primary and backup connections
- 4G and 5G backup connectivity
- Application-based routing
- New-site deployment
Deliverables
- Connection monitoring
- Failover testing
- Central policy management
- Traffic prioritisation
- Connectivity-provider fault liaison
Supported platforms: Fortinet, Cisco Meraki, Cisco Catalyst SD-WAN and HPE Aruba EdgeConnect.
03 · Security
Managed security
Management of firewalls and security appliances, including policies, VPN services, firmware and configuration records.
Scope
- Firewall policies and NAT
- Intrusion prevention and web filtering
- Remote-access and site-to-site VPN
- Multi-factor authentication for VPN users
- High-availability firewall pairs
Deliverables
- Firmware management
- Scheduled firewall-rule reviews
- Configuration backups
- Security-advisory review
- Configuration evidence for Cyber Essentials
Supported platforms: Fortinet, Sophos, WatchGuard, SonicWall and Cisco Meraki.
04 · Wireless
Managed Wi-Fi
Management of wireless infrastructure for offices, schools, warehouses, retail locations and other business environments.
Scope
- Cloud and controller-managed access points
- Network names and VLANs
- WPA3 and 802.1X
- Guest wireless networks
- Radio channel and power settings
Deliverables
- Coverage and capacity planning
- Wireless performance monitoring
- Access-point firmware management
- Detection of unauthorised access points
- Advice for moves and network changes
Supported platforms: Cisco Meraki, Cisco Catalyst, HPE Aruba, Ruckus and Ubiquiti UniFi.
05 · Voice
Managed voice and unified communications
Management of business phone systems, SIP services, handsets and call routing alongside the network infrastructure that supports them.
Scope
- Hosted and on-premises phone systems
- SIP trunks and number porting
- IP desk phones and DECT handsets
- Call routing and hunt groups
- Voice network configuration
Deliverables
- User and extension changes
- Handset provisioning
- Call-quality investigation
- Migration from analogue and ISDN services
- Multi-site dial plans
Supported platforms: Mitel, Yealink, Poly and Snom.
Pricing
Proposed managed service plans
Simple monthly pricing for the management of customer-owned infrastructure. Larger or more complex environments are quoted individually.
Business
For organisations with up to 3 sites
£399 per month
- Up to 3 firewalls or SD-WAN sites
- Up to 12 switches
- Up to 30 Wi-Fi access points
- Voice management for up to 50 extensions
- Monthly service report
- Quarterly service review
Multi-site
For branches, retail groups and trusts
£99 per site / month
- 1 firewall or SD-WAN device per site
- Up to 4 switches per site
- Up to 6 Wi-Fi access points per site
- Consistent configuration across sites
- Quarterly service review
Service specification
Proposed service levels
The following service levels are proposals for planning purposes. The final service scope, response targets and contract terms would be confirmed in the customer agreement.
| Proposed standard | Detail | |
|---|---|---|
| Support hours | Mon–Fri, 08:00–18:00 | UK time, excluding bank holidays. |
| Priority 1 | 1 business hour | Proposed response target for a site or service used by the whole site being unavailable. |
| Priority 2 | 4 business hours | Proposed response target where service is degraded or an important device has failed. |
| Priority 3 | Next business day | Proposed response target for minor faults, questions and standard requests. |
| Monitoring | Continuous | Automated monitoring of managed infrastructure, subject to the agreed service scope. |
| Configuration backups | Daily and after changes | Retention period to be confirmed in the service agreement. |
| Firmware | Regular review | Routine and critical security updates scheduled according to the agreed maintenance process. |
| Standard changes | Within 2 business days | Proposed target for standard changes within the managed scope. |
| Reporting | Monthly | Proposed monthly service reporting, with review frequency dependent on plan. |
| Contract | 12 months proposed | Final term, renewal and notice period to be confirmed. |
UK requirements
Two areas UK organisations should plan for
PSTN and ISDN switch-off
The UK is moving away from legacy analogue and ISDN telephone services. Openreach has announced the closure of the legacy public switched telephone network by 31 January 2027.
Organisations should identify analogue and ISDN lines and check equipment such as alarms, lift lines, door-entry systems and payment terminals that may depend on them.
We can help audit existing services and plan migration to appropriate digital connectivity or SIP-based services.
Cyber Essentials
Cyber Essentials is a UK government-backed scheme covering baseline technical controls for protecting organisations against common cyber threats.
Managed firewall configuration, secure configuration and security-update management can form part of the technical evidence required for the relevant controls.
Managed services do not by themselves provide Cyber Essentials certification. The wider IT environment and organisation remain within the assessment scope.
Service ownership
Who is responsible for what?
The following shows a typical division of responsibility. The exact arrangement is agreed with each customer.
| Area | Typical responsibility | Arrangement |
|---|---|---|
| Monitoring and alerts | NetworkDistri | Managed devices and agreed connections are monitored and relevant alerts are investigated. |
| Configuration changes | Shared | The customer requests or approves changes; NetworkDistri carries out and documents agreed work. |
| Firmware and updates | NetworkDistri | Vendor releases and security advisories are reviewed and updates are scheduled within the agreed scope. |
| Hardware faults | NetworkDistri | Fault diagnosis and replacement coordination can be provided where covered by the agreed service. |
| Internet connections | Customer | The customer normally holds the connectivity contract. NetworkDistri can assist with fault liaison when authorised. |
| New equipment | Shared | The customer approves purchases. NetworkDistri can specify and supply suitable equipment. |
| Documentation | NetworkDistri | Agreed network diagrams, records and configurations are maintained as part of the managed service. |
Onboarding
How a managed service starts
-
Assessment
Record equipment, firmware, licences, support arrangements and current configurations.
-
Remediation
Identify and address agreed priority issues before ongoing management begins.
-
Onboarding
Configure monitoring, secure access and documentation and agree the support process.
-
Management
Provide ongoing monitoring, maintenance, updates and agreed technical support.
-
Review
Review incidents, risks, infrastructure changes and planned hardware replacement.
Business sectors
Managed services for different environments
Multi-site retail
Consistent network, security and wireless configuration across branches and stores.
Professional services
Network connectivity, secure remote access, wireless and business voice infrastructure.
Schools and trusts
Managed switching, wireless access, segmentation and multi-site network infrastructure.
Healthcare
Connectivity, wireless and communications infrastructure for patient-facing and administrative environments.
Logistics
Wireless coverage and network infrastructure for warehouses, scanners and mobile devices.
Internal IT teams
Additional network engineering capacity for operations, maintenance and infrastructure projects.
FAQ
Frequently asked questions
- What is the difference between a managed service and ad-hoc IT support?
- Ad-hoc support generally responds when a problem occurs. A managed service provides ongoing management of agreed infrastructure, including monitoring, maintenance, configuration and lifecycle planning.
- Do we need to replace our existing equipment?
- Not necessarily. Existing equipment can be assessed before onboarding. Where equipment is unsupported, unsuitable or reaching the end of its useful life, replacement options can be discussed.
- Can you work with our existing internet provider?
- Yes. Customers normally retain their connectivity contracts. With appropriate authorisation, NetworkDistri can assist with technical fault liaison.
- Can managed services support Cyber Essentials?
- They can support relevant technical areas such as firewall configuration, secure configuration and security-update management. Managed services do not themselves provide Cyber Essentials certification.
- How should we prepare for the PSTN switch-off?
- Start by identifying analogue and ISDN lines and every device connected to them. This should include telephones, alarms, lift lines, door-entry equipment and payment terminals.
- Can you take over from our existing IT provider?
- A managed service can be introduced following a structured handover covering access, configurations, documentation, support contracts, backups and monitoring.
- What is the minimum contract term?
- A 12-month term is proposed for the plans shown on this page. Final contract length, renewal and notice arrangements must be confirmed before publication and contracting.
- What is not included in the monthly price?
- Hardware, vendor licences, manufacturer support contracts, internet connections and separately quoted project work are generally outside the monthly management fee.
- Do you support sites throughout the UK?
- Remote monitoring and management can be provided for UK sites. Any requirement for physical site visits would be agreed as part of the service scope.
Managed services
Discuss your network requirements
Tell us about your sites, network equipment, security infrastructure and current support arrangements. We can discuss which parts of the environment are suitable for managed service coverage.
- Telephone
- +44 20 3911 9305
- info@networkdistri.co.uk
- Online
- Contact form
All pricing and service levels shown on this page are proposed and require confirmation before publication or inclusion in customer agreements. Product names are trademarks of their respective owners.
